Messaging Privacy Policy
This Messaging Program Privacy Policy explains how Thirteenth Floor Entertainment Group collects and uses your information when you participate in our account notification text messaging ("Messaging Service"). We use third-party messaging platforms to deliver this service. For these purposes, our messaging vendors act as our service providers and data processors under this policy and our main Privacy Policy.
What Information We Collect
Contact Information
We collect the phone number and email address you provide when signing up.
Messaging Data
We collect your message history and any information contained in your messages.
Consent Records
We log how and when you opted in, including consent language and timestamp.
Optional Information
If you join a contest, complete a survey, or contact support, we may collect additional information you choose to provide.
Cookies & Tracking
We may use cookies or similar technologies to personalize messages, such as cart reminders or location-based alerts.
How We Use Your Information
- Deliver and maintain the Messaging Service
- Personalize message content based on prior interactions or preferences
- Analyze message performance to improve service quality
- Respond to inquiries and provide customer support
When We Share Your Information
Thirteenth Floor Entertainment Group does not sell or share your mobile opt-in data or phone numbers with third parties except as needed to deliver account notifications and operate the Messaging Service.
We may share your information in the following situations:
With Service Providers
We may disclose data to our messaging and technology providers when necessary to operate and deliver the Messaging Service.
For Legal Reasons
We may share information if required by law, to enforce our rights, or to help prevent fraud or abuse.
Anonymized Data
We may share aggregated, de-identified data for analytics, reporting, or account notification service purposes.
Data Security
We protect your information using administrative, technical, and physical safeguards. However, no system is completely secure. We cannot guarantee against unauthorized access and disclaim liability for unintended disclosures.
Data Retention
We retain your information only as long as necessary to operate the Messaging Service or as required by law. Data may be retained to resolve disputes, enforce policies, or comply with legal obligations.
Your Choices & Controls
Opt-Out
You may stop receiving messages at any time by replying STOP to any message. After opting out, you will receive one confirmation message. Only these keywords are guaranteed to unsubscribe you.
Purchase Not Required
You do not need to make a purchase to enroll or opt out of the Messaging Service.
Privacy Policy
By joining our Messaging Service, you also agree to our main Privacy Policy.
Company Information
Thirteenth Floor Entertainment Group
3851 Steele St. Suite 1371
Denver, CO 80205